TESTIMONIALS:
What people are saying....
"Doug has an amazing way with people and a great big heart. He has a broad base of contacts and is great at networking. I got to listen to him calm down various customers when something went wrong and the result was almost always a satisfied client. Doug was also very talented at negotiating with insurance companies to achieve the proper amount owed to both the client and contractor. He always had detailed facts to back-up what he is trying to achieve." Corrie Line (interior designer - Otsego, MN)
"Doug alleviated my concerns with his thorough and detailed explanations of my options...I got the feeling he cared as much about my home as I do" - Pam Secklin (homeowner - St. Cloud, MN)
"Doug and I have worked together on many projects and business levels including: Community boards, business exchanges, and networking. Doug is extremely conscientious, honest and works hard to get the job done in a timely manner and produce solid results. Doug is very detailed and goal driven individual that brings a lot to the table. His passion and excitement to reach his goals both personally and professionally carry over to his career. He will always go out of his way to ensure that his client were happy and is constantly helping others around him to be better. In summary Doug is a goal-oriented individual with strong professional leadership skills, is organized, highly motivated, and a detail-oriented problem solver. He has proven ability to work collaboratively with cross-functional teams and is an active listener who exhibits true excitement towards customers needs" - Naomi Koecheler (Business Account Executive, Connections - Big Lake, MN)
"Doug has a way of putting a smile on your face even in a difficult situation..." - Jeannie Schommer (business associate - Becker, MN)
"Doug Hayes is truly professional in all the he does. Actually, we go back a few years (school). Doug touches everybody with his kind hearted ways. He is a doer and a giver. Doug is a great fellow. I highly recommend Doug to you and your company!" - Teresa Tschida (Vice President Brokerage, ChadWick Real Estate Services - Big Lake, MN)
"Doug is a meticulous, detail-oriented individual. His personable demeanor is one attribute of many that one would expect when faced with a crisis situation. He is knowledgeable of the inner workings and processes within the insurance industry and is very thorough when writing fire/water/storm damage assessments. Doug, as a service professional, holds your best interest as priority one. Don't be surprised if he becomes a life-long friend when it's all said and done!" - Linda Strater (customer care representive - Big Lake, MN)
"You made an over whelming situation seem simple...your quick response to my questions or concerns, as well as your constant updates...was very calming" - Molly Schroeder (homeowner - Big Lake, MN)
"I have known Doug Hayes for a few years now and honestly have nothing but the best things to say about him. He is genuine, caring, and goes above and beyond to help people. I have personal experience with this because he helped me out in a way I can never repay him when I was in a very bad place in my life. Doug means what he says and says what he means. He truly would give the shirt off his back if you were in need. If you are looking for an honest, reliable, kind-hearted person with exceptional work ethics, look no further, you have found him. He and his family are some of the most wonderful people I have ever met." - Tricia Skodje (Big Lake Chamber of Commerce President and Big Lake Fire Department Fire Fighter.)
"Initially my wife and I had reservations about working with a company that we knew nothing about. Doug Hayes quickly put us completely at ease. We quickly learned to rely on his advice with the utmost of trust" - Kenneth Schumacher (homeowner - Annandale and Long Lake, MN)
"Doug is extremely detail orientated and knowledgeable about all matters insurance loss related. He understands the language and software that adjusters utilize, which makes him very effective at getting a fair settlement for both the client and the insurance company. Doug is the best I have seen at estimating in my 20+ years in the construction industry." - David Long, CR, CAPS (Certified Remodeler, Certified Aging in Place Specialist)
"Doug brings passion, integrity and dedication to everything he embarks on. I have enjoyed working with him on various Big Lake advisory boards and his thoughtful and realistic ideas have helped to make the Big Lake community a better place to live, work and play." - Scott Marotz (landscape designer Big Lake, MN)
"Doug is a man with heart & character who is committed to the wellbeing of others. Dependable and hardworking, he strives for excellence not only in his work, but in his life too." - Michele E. Struss (his paintbrush -Franklin Lakes, NJ)
"Doug works diligently to find practical solutions to challenges. His responses are well thought out and are done so in a visionary way as to identify and avoid costly pitfalls. This approach has given Doug a reputation as someone who is dedicated to finding a new or more efficient way to resolve challenges. Doug always works towards more effective solutions and continues to build on the alliances he has made at the city, county and state levels. It is these attributes that Black Diamond Disaster Solutions clients will benefit from when hiring Doug as a disaster restoration professional." - Joel Brott - (Elk River, MN)
"I have known Doug for a few years now and had the pleasure to have worked with him at my previous company. We built a professional relationship that turned into a life long friendship after I left that business. Doug has introduced me to his family and community in which he is very close to. He loves to help the community and make a difference in the world. Doug has traveled to other countries to help rebuild communities. I would have to say that a few important things come to mind when I think of Doug. Doug will go beyond what is expected of him. Doug cares about family, community and how spirituality ties us all together. Doug is committed to help people and families and make a difference every where he travels. Doug is there to listen to you and give you the best spiritual advice if you need it. Doug is a man of strong character and will extend his hand to help you in your time of need." - Marisa Alonzo (Indiana)
"Doug is very detailed at estimations for fire and water restoration. He is someone you would want on your side if you were in a tragic situation." - Jacklyn Christian (Owner, First Op LLC - Elk River, MN)
"Doug, I wanted to thank you for your wonderful leadership at the Big Lake Chamber of Commerce. The board of Directors has always been such a good source of information, resources, and support for the businesses and organizations that make Big Lake the great community it is today. It is because of the hard work that you and the others in the board have done that Big Lake attracts so many new families and businesses. It has earned its reputation as a stellar place to live, work, and raise a family. My staff and I look forward to continuing to work with you for the best interests of the people and businesses of Big Lake, Minnesota." - Michele Bachmann (Congresswoman 6th District State of Minnesota)
"Doug has a lot of energy to see projects through and is very reliable. He has attention for detail and has design skills to help him think conceptually about building treatments." - Ned Noel (City Planner- Eau Claire, WI)
"I have had the pleasure of serving on the Big Lake Planning Commission with Doug for more than 5-years. His interpersonal communication skills and attention to detail allows him to be able to relate to people from all backgrounds while still making an informed, sound, technical recommendation to the City Council. Doug always assumes a leadership role and over the years has demonstrated a commitment to quality and continuous improvement through new ideas, suggestions and improved results, while maintaining a positive attitude." - Kirby Becker (transportation planner - Becker, MN)
"I've known Doug from back when he was a student of mine in high school. At that time I knew Doug had the attributes of being a leader. As a Big Lake Council member for 23 years I've worked with Doug on numerous committees. I've learned that if you need something accomplished, you have Doug on your team. He has an innate ability to visualize a challenge and work through those challenges to accomplish the task at hand. He is truly an impressive leader with high moral standards." - Chuck Heitz (Big Lake City Council Member/Realtor - Big Lake, MN)
"The great thing about working with Doug is you're more than just a work project or client. You're a real person who he cares about. He listens to all your concerns, and reacts accordingly. He knows for a project to be done right, there has to be trust and you can trust Doug. When the project is complete, you feel like you've made more than a new business contact, you've made a new friend!" - Neil Freeman BOB FM Radio General Manager (Ramsey, Mn)
"Doug brings a great deal of talent and experience to his profession. He has had the privilege of working with the Fuller Center for Housing, Habitat for Humanity and Hope Filled Hands. All of these special experiences have given him an opportunity to work with people using his selfless heart and hands. I have worked with Doug on various city committees over the years and have always found him to be thorough in his preparations. He is an honest, hard working man who gives many hours of time to his community. Doug volunteers for many community events, just for the experience of giving his time to help others. I really appreciate his creative ideas when talking about Big Lake and ways to promote our community. Doug is a man of high integrity and morals that are not often seen in the business world. He will put what is best for others before himself. Doug is very proud of his family and it shows every chance he gets. He loves to spend time with them and they love to spend time with him. He has taught his children to be gracious in their giving to others by example. I am honored to call Doug a friend!" - Lori Kampa (Mayor - City of Big Lake / Activities Direactor BLHS - Big Lake, MN)
"I would like to write a little about my friend, Doug Hayes. He has grown up in Big Lake, as have I. I have known Doug for many years. He is a dedicated family man, christian, a dedicated employee and a great community leader. I have had opporunities to watch Doug work in many areas of his career and he does an excellent job. The outcomes of his accomplishments prove it!!" - Sam Olson (Police Officer - Big Lake, MN)
"Doug has always went fourth and not only completed estmitates for storm, water or fire projects, but has exceded expecations by gaining trust with clients and adjusters. Doug is very easy to work with . Doug keeps the clients up to date and aware of claims every step of the way. I highly recommend Doug." - Travis Basavage (Big Lake, MN)
"In my former position as a State Senator and my current position as a Minnesota Public Utilities Commissioner I have gotten to know a lot of people. There are not very many people with the heart for service that Doug has. Doug takes on whatever needs to be done, does it with gusto and a big smile and always completes the task. He has a heart for the Lord and for his fellow man. I look forward to our conversations and his calls for help on projects he may have going on. If everyone were as willing to help others as Doug is, it would change the world." - Betsy Wergin (MN Public Utilities Commissioner-Princeton,MN)
"Doug does an incredible job in the restoration industry. He knows what he is doing and he does it well. I look forward to many more years of working with him." - Dan Scherer (Design Consultant Bakken Building - Big Lake, MN)
"It is both an honor and a privilege to be writing this letter of recommendation on behalf of Doug Hayes. I have had the pleasure of working with Doug for two years on several school related projects as well as with the Big Lake Chamber of Commerce. He has demonstrated an unlimited number of essential qualities that indicate his strength as a leader. He is one of the most dedicated people I know and takes pride in everything that he does. He is eager to take on challenges and enthusiastic to see them successfully through. Doug also has an outstanding rapport with community members as he enjoys interacting with them. Doug goes above and beyond in regards to his contribution to the community and school district. Each and every task that is set before him is done expeditiously and with high quality. Doug puts more energy and focus into his goals than anyone that I know of. His all-around skills that he has are bar rising as he helps to set high standards in our community. It is my honest opinion that Doug will be an asset to any company which utilizes his services, but most importantly, he will be a positive influence on anyone who he interacts with." - Robert J. Dockendorf (Big Lake High School Principal)
